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Tracey1566
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Virgin TV Go

Hi for approximately 3-4 weeks now I've been having issues with my virgin TV go app.

Shows on catch up aren't being updated with the latest episodes- making the app effectively pointless.

I have checked and there doesn't seem to be an issue with catch up, or on demand services so I don't know what the issue is?

 

can someone please help/ advise.

Thanks.

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Martin_N
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Re: Virgin TV Go

Hi Tracey1566,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about the issue you're having. Are you getting any error messages on the screen? If so what is the message?

 

^Martin

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Tracey1566
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Re: Virgin TV Go

Hi, No im not getting any error messages, Just catch up has had  none of the latest episodes from the past 3 weeks uploaded (see attached picture). 

Im able to watch live tv, Just cannot catch up on anything from the past 3 weeks. 

virgin catch up.jpg

 

Hope this makes sense.

 

Tracey

 

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Emma_C
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Re: Virgin TV Go

Thanks Tracey1566, 

Can I ask if this is just one series you're finding this issue with or any series or channels?
 

Is this still the same issue since you posted?

 

Emma_C - Forum Team
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Tracey1566
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Re: Virgin TV Go

Hi Emma yes still having same issues unfortunatley.

From what I can tell it's all series on demand.

Appears they haven't had new episodes uploaded since the beginning of september.

 

Tracey.

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Emma_C
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Re: Virgin TV Go

Thanks Tracey1566, 

I've passed this over to our team to look into and will let you know once we have an update. 

 

 

Emma_C - Forum Team
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