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sworne
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Virgin TV Go telling me to upgrade

Hi

My Virgin TV Go app has suddenly told me I need to upgrade in order to watch Live TV. I’m on the XL package so I do not expect to have to upgrade anything what so ever given what I pay for Virgin. Please can this be resolved quickly.

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Graham_A
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Re: Virgin TV Go telling me to upgrade

@sworne  Apologies in advance if this sounds like a crass response, but the first thing to try is to log out of TV Go and then log in again.  This should refresh your subscriptions.

If it doesn't work then the VM Forum Team should be able to help when they reach this thread in a day or so.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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sworne
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Re: Virgin TV Go telling me to upgrade

Hi

Yes that was the first thing I tried on multiple devices.

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Emily_G
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Re: Virgin TV Go telling me to upgrade

Thanks for the post Sworne.

 

Can we please confirm if you've managed to gain access to this since your post?

 

Are you having any issues with this on your Tivo box(es)? 

 

Let us know, Emily.

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