I am currently using the Virgin TV Go App on Windows 10, I normally experience no issues viewing content, however at present I am receiving an error message saying "Sorry We can't Play this at the moment", I have restarted and cleared cache and cookies. Any assistance would be most appreaciated.
Virgin TV Go is supported on the following systems and browsers:
Windows 8.1,10 (15063.0 or higher) and macOSX 10.1
Google Chrome 69+
Mozilla Firefox 67+
Microsoft EDGE (Windows only)*
Safari 9+(macOS only)**
To use Virgin TV Go in a browser please ensure you’ve got cookies enabled in your browser, that virginmedia.com is listed as a trusted site, your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website.
*To use Virgin TV Go with Internet Explorer on Windows 7 you'll need to install Microsoft Silverlight. **To use Virgin TV Go with Safari 11 or earlier you'll need to install Microsoft Silverlight. Virgin TV Go is not currently compatible with Safari 12. To use Virgin TV Go on macOS with Safari 12 installed, you'll need to use an alternate browser such as Firefox or Chrome.
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I'm using Chrome browser or the Virgin TV Go app on a Mac, so not sure which of those bits of advice to follow or what to do about them.
In any case, it is an intermittent problem - when I get the "sorry this isn't available" message, it affects all non-BBC channels, and both the app and the browser, and goes on for some hours. Then, it will be fine again for a day or two before all channels become unavailable again.