Virgin TV Go login doesn't work

[melibeille]

Every time I try to login to my TV Go, it says something like, 'Sign in is not available, please try again later'. I watch football from desktop and because of this I am unable to do so. I have tried everyhting - resetting password, changing browser, etc, and nothing works. Does anyone know how to fix this?

[Kath_F]

Hi melibeille, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with logging in to TV Go. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,