Hey
@Ohtani42,
Hello, we’re sorry to see you’re still having issues with this and we’re currently investigating the issue. Would you be able to tell us the exact device the issue can be seen on? (model number, i.e. Ipad Air 2020 LTE + software number iOS 14.5)
Has it ever worked? And does it work sometimes?
What is the home WiFi set up? Do you use repeaters, or a mesh set up? Also, could you please confirm you are definitely connected via WiFi and not 4g/5g on your device?
Many Thanks,
Lisa