Virgin TV Go can't sign in

[philbeynon]

I can sign into Virgin Media account online, but when i try to use the same login details to log into the TV Go app, on tablet, phone or PC, it tells me "Sign in is not currently possible - please try back later".

It is infuriating.  I reset passwords to ensure it is all current and correct, but still nothing.  The device doesn't make a difference.

Please advise.

[Sambo6654]

I'm having the same issue. Was forced to logout the app and when I try to sign in I get the very same error message.

[Carley_S]

Hi @philbeynon

Welcome to the community 

Sorry to hear you're having issues accessing your TVGO app at this time. 

Please ensure that the TVGO app and your devices are fully up to date with their software. Please can you also advise if you are using your primary online account details to sign into the TVGO app? Have you ever been able to successfully log into the TVGo app? 

[Greenypro]

I’m having the same problem - have tried all sorts to get in and now getting fed up with Virgin media as since signing up I’ve had nothing but problems. Only 2 months in. 

[Ilyas_Y]

Hey @Greenypro, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the Virgin TV Go app.
May I ask what devices you are trying the app on?
Is it Apple / Android or a mix of the two?
Let us know.

Kind regards,
Ilyas.

[Greenypro]

I’m trying on my Apple iPhone, iPad and through the web and get the same message everywhere. 

[Lee_R]

Thanks for getting back to us Greenypro

I am sorry you're still unable to access TV Go.  Are your devices' software up to date?  Are you using your My Virgin Media login?  Also, when you say 'through the web' which device do you refer to, please?

Regards

Lee_R