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Jwozniak63
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Virgin TV Go app

I cannot use my Virgin Tv Go app- it used to work well....but it's saying I have an outdated app, and need to update. Tried , and failed , many times ! Have tried to contact someone, but again cannot get a response. Any ideas , suggestions, etc? 

Does Sky operate any better? 

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DJ_Shadow1966
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Re: Virgin TV Go app

Hello

On what platform are you using the TvGo App, Windows 10, Apple iPhone or Android ?

If iPhone or Android what version of software is running ?

If you are trying on Windows 10 then the app has actually been discontinued and you will have to use the website https://virgintvgo.virginmedia.com/en.html

Regards Mike

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newapollo
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Re: Virgin TV Go app

The TV Go app has been updated and only works on the following now

To use Virgin TV Go, your mobile or tablet will need to be: Android 5.1 or later iOS 11 or later

NOTE: Virgin TV Go is not available on Amazon Fire devices

Dave

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Jwozniak63
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Re: Virgin TV Go app

Many thanks, tried , but again failed. I believe my iOS is now lower than than the app will work on- not very satisfactory at all.

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Jwozniak63
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Re: Virgin TV Go app

My iOS is lower than stated, as a result I've know lost something I'm paying for, just not acceptable . I need to speak to someone regarding this 'removal' of services. 

Corey_C
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Re: Virgin TV Go app

Sorry to hear that, Jwozniak63,

 

Can you clarify what you mean by the iOS is lower? Do you mean that it is not at a current version that is compatible to use the app? If so, then we can only advise updating your handset's OS

 

Thanks,

Corey C

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