Hi Stryker1,
Thank you for your post and welcome to the forums.
I apologise for the delay in response here. Upon reading your post I can see you're having an error with the video content - are you able to expand on what the actual issue is as I am not sure? Do you get an error message or is the screen blank, is it on all channels etc?
Cheers.
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk