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Stryker1
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Virgin TV Go app not displaying video on many live TV channels

Hi, I am a New user with 2 mobile phone Nokia android devices using Virgin TV  Go App. Many channels do not display the video content when live TV streaming. Audio fine. Some channels function correctly. Any ideas...all obvious stuff checked..any help appreciated.

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Ryan_N
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Re: Virgin TV Go app not displaying video on many live TV channels

Hi Stryker1, 

 

Thank you for your post and welcome to the forums. 

 

I apologise for the delay in response here. Upon reading your post I can see you're having an error with the video content - are you able to expand on what the actual issue is as I am not sure? Do you get an error message or is the screen blank, is it on all channels etc? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Stryker1
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Re: Virgin TV Go app not displaying video on many live TV channels

Hello Ryan, there is a blank screen...audio fine. Happens on nearly all channels such as all ITV, all ch4, too many to list....but ok on btsport, gold hd, quest hd..

 

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Corey_C
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Re: Virgin TV Go app not displaying video on many live TV channels

Thanks for your reply, Stryker1, can you advise what version of Android is on those Nokia devices?

 

Cheers,

Corey C

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Stryker1
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Re: Virgin TV Go app not displaying video on many live TV channels

Hi it's Android 10. Nokia 7.2

I was using 4g today and could not get a picture on channel 4.

Screenshot_20210225-183852.png

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