Menu
Reply
JynnanTonnyk
  • 3
  • 0
  • 1
Joining in
1,081 Views
Message 1 of 15
Flag for a moderator

Virgin TV Go app PC Aspect Ratio

Whenever I watch BT Sport on the TV Go app on my PC, the aspect ratio is stuck on 4:3 and everything's squashed up. This wasn't the case with the old app, so what's changed?

Tags (1)
LesDx
  • 7
  • 0
  • 1
Tuning in
959 Views
Message 2 of 15
Flag for a moderator

Re: Virgin TV Go app PC Aspect Ratio

Not just me then.

Anyone with a solution?

0 Kudos
Reply
Laserblue
  • 5
  • 0
  • 0
Tuning in
892 Views
Message 3 of 15
Flag for a moderator

Re: Virgin TV Go app PC Aspect Ratio

Me too. I frequently watch TV Go on my windows laptop. BT Sport 1 and 2 are always fine but BT Sport 3 is always in 4:3 aspect.

Virgin - any ideas?

Tags (2)
0 Kudos
Reply
Steven_L
  • 5.28K
  • 371
  • 538
Forum Team
Forum Team
844 Views
Message 4 of 15
Flag for a moderator

Re: Virgin TV Go app PC Aspect Ratio

Hey JynnanTonnyk,

 

Sorry for the issues that you've been having with the TV go app on your PC.

 

We are no longer supporting the PC app version of TV go, all computer users now have to use the website at www.virginmedia.com/tvgo using a supported browser. For Windows 10 that's Edge, Chrome or Firefox.

 

Please could you try the browser version and see if you have the same issues.


Regards

Steven_L

0 Kudos
Reply
Laserblue
  • 5
  • 0
  • 0
Tuning in
834 Views
Message 5 of 15
Flag for a moderator

Re: Virgin TV Go app PC Aspect Ratio

Steven_L, I don't use the app. The problem I have with BT Sport 3 being in a 4:3 aspect is in the browser version (Windows 10 + Chrome in my case).

 

0 Kudos
Reply
Steven_L
  • 5.28K
  • 371
  • 538
Forum Team
Forum Team
832 Views
Message 6 of 15
Flag for a moderator

Re: Virgin TV Go app PC Aspect Ratio

is this for certain programmes or all programmes on BT sport 3?

 

I have just tried this myself and have been able to watch without any of those issues.

 

Would you be able to send a screenshot of your screen over to me? Please make sure no personal details are showing on the screenshot.

 

 

Regards

Steven_L

0 Kudos
Reply
Laserblue
  • 5
  • 0
  • 0
Tuning in
826 Views
Message 7 of 15
Flag for a moderator

Re: Virgin TV Go app PC Aspect Ratio

It appears to be all programmes consistently ok on BT Sport 1 and 2 and consistently not ok on BT Sport 3.

 BT Sport 1:

BT Sport 1.jpgBT Sport 3:

BT Sport 3.jpg

Just took photos of them as I couldn't get a snapshot to work. Hopefully you can see the much thicker border on BT Sport 3.

 

 

0 Kudos
Reply
JynnanTonnyk
  • 3
  • 0
  • 1
Joining in
804 Views
Message 8 of 15
Flag for a moderator

Re: Virgin TV Go app PC Aspect Ratio

This is the same for me: BT Sport 3 is in 4:3 format (and squashed up), but BT 1 & 2 are fine.

0 Kudos
Reply
Andy17x
  • 2
  • 0
  • 0
Joining in
776 Views
Message 9 of 15
Flag for a moderator

Re: Virgin TV Go app PC Aspect Ratio

This is also an issue here.

 

Chrome and Windows 10 (any browser in fact)

0 Kudos
Reply
Alex_RM
  • 4.49K
  • 258
  • 342
Forum Team
Forum Team
711 Views
Message 10 of 15
Flag for a moderator

Re: Virgin TV Go app PC Aspect Ratio

Hi JynnanTonnyk,

 

We've checked and the ratio seems fine here, can you confirm if this is an issue only when a match is on?

 

Alex_Rm

0 Kudos
Reply