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Virgin TV Go app PC Aspect Ratio

Whenever I watch BT Sport on the TV Go app on my PC, the aspect ratio is stuck on 4:3 and everything's squashed up. This wasn't the case with the old app, so what's changed?

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Message 2 of 15
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Re: Virgin TV Go app PC Aspect Ratio

Not just me then.

Anyone with a solution?

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Message 3 of 15
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Re: Virgin TV Go app PC Aspect Ratio

Me too. I frequently watch TV Go on my windows laptop. BT Sport 1 and 2 are always fine but BT Sport 3 is always in 4:3 aspect.

Virgin - any ideas?

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Re: Virgin TV Go app PC Aspect Ratio

Hey JynnanTonnyk,

 

Sorry for the issues that you've been having with the TV go app on your PC.

 

We are no longer supporting the PC app version of TV go, all computer users now have to use the website at www.virginmedia.com/tvgo using a supported browser. For Windows 10 that's Edge, Chrome or Firefox.

 

Please could you try the browser version and see if you have the same issues.


Regards

Steven_L

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Message 5 of 15
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Re: Virgin TV Go app PC Aspect Ratio

Steven_L, I don't use the app. The problem I have with BT Sport 3 being in a 4:3 aspect is in the browser version (Windows 10 + Chrome in my case).

 

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Message 6 of 15
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Re: Virgin TV Go app PC Aspect Ratio

is this for certain programmes or all programmes on BT sport 3?

 

I have just tried this myself and have been able to watch without any of those issues.

 

Would you be able to send a screenshot of your screen over to me? Please make sure no personal details are showing on the screenshot.

 

 

Regards

Steven_L

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Message 7 of 15
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Re: Virgin TV Go app PC Aspect Ratio

It appears to be all programmes consistently ok on BT Sport 1 and 2 and consistently not ok on BT Sport 3.

 BT Sport 1:

BT Sport 1.jpgBT Sport 3:

BT Sport 3.jpg

Just took photos of them as I couldn't get a snapshot to work. Hopefully you can see the much thicker border on BT Sport 3.

 

 

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Message 8 of 15
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Re: Virgin TV Go app PC Aspect Ratio

This is the same for me: BT Sport 3 is in 4:3 format (and squashed up), but BT 1 & 2 are fine.

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Message 9 of 15
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Re: Virgin TV Go app PC Aspect Ratio

This is also an issue here.

 

Chrome and Windows 10 (any browser in fact)

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Message 10 of 15
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Re: Virgin TV Go app PC Aspect Ratio

Hi JynnanTonnyk,

 

We've checked and the ratio seems fine here, can you confirm if this is an issue only when a match is on?

 

Alex_Rm

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