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Jz0
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Virgin TV Go - Sorry we can't play this at the moment

I am trying to watch The Grinder on Virgin TV Go.  I watched a few episodes without any problem, however, now any episode I try (inc. those I previously watched) say 'Not available' and 'Sorry we can't play this at the moment'.  I am trying to watch on a Windows 10 laptop using Chrome.  I thought that this might be a temporary problem but I have got the same message for about a week.

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Kath_F
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Message 2 of 15
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Re: Virgin TV Go - Sorry we can't play this at the moment

Hi Jz0, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

I'm really sorry to hear that you are having an issue with watching The Grinder on your Windows laptop. Do you have the same issue when using another device? 

Can you please pop a screenshot of the error you are getting below. 

Can you also try another programme to see if the same thing happens. 

Pop back and let me know.

Thanks,

Kath_F
Forum Team




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Jz0
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Message 3 of 15
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Re: Virgin TV Go - Sorry we can't play this at the moment

I don't have another device I can try.  The message is:

Jz0_0-1622050749832.png

Seems to happen for anything I try to watch on FOX.  Other channels are OK.  I have access to watch FOX from the Virgin box and could previously watch on my laptop.

Thanks.

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Corey_C
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Message 4 of 15
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Re: Virgin TV Go - Sorry we can't play this at the moment

Thanks for your reply, Jz0. Is this intermittent or persistent for anything on Fox?

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Jz0
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Re: Virgin TV Go - Sorry we can't play this at the moment

It seems to be for everything on Fox.

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Steven_L
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Message 6 of 15
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Re: Virgin TV Go - Sorry we can't play this at the moment

Thanks for coming back to us  @Jz0, are you able to watch live TV on the Fox channel or do you get the same issue when trying this?

 

Regards,

Steven_L

 

 

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Jz0
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Message 7 of 15
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Re: Virgin TV Go - Sorry we can't play this at the moment

Hi.  I just tried watching live TV from Fox on my laptop and that is working fine.

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Steven_L
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Message 8 of 15
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Re: Virgin TV Go - Sorry we can't play this at the moment

Thanks for coming back to us @Jz0.

 

I can get this checked by our team, just one more thing, are you able to watch any of the episodes of the Grinder on demand? So that I can give the team the most accurate information about this to get the best possible answer.

 

Regards,

Steven_L

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Jz0
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Message 9 of 15
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Re: Virgin TV Go - Sorry we can't play this at the moment

No, I can't watch any episodes on my laptop.  Previously (maybe a few weeks ago) I was able to watch on my laptop and watched a couple of episodes, however, I can no longer watch any including the episodes I previously watched.

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Gareth_L
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Message 10 of 15
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Re: Virgin TV Go - Sorry we can't play this at the moment

Hello Jz0

Thanks for replying

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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