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Madams130
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Virgin TV Go - Sorry, this video cannot be played at this time

Attempting to watch TV while away from my house on my laptop only to have this message displayed:

Virgin TV Go - Sorry, this video cannot be played at this time

There is nothing in the previous posts that share any light on how to fix this issue.

Windows 11

Edge, Chrome 

All updated no previous issues watching TV on one of my Devices

Happy New Year

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japitts
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Re: Virgin TV Go - Sorry, this video cannot be played at this time

Is this on any specific programmes?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Madams130
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Re: Virgin TV Go - Sorry, this video cannot be played at this time

Various channels that are VM specific not BBC, ITV etc.  Not tried sky sports or movies but I will. 

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John_GS
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Re: Virgin TV Go - Sorry, this video cannot be played at this time

Hi Madams130

Thanks for posting and apologies for the TV Go issues. You've not got a VPN active have you?

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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