Two further checks to try.
1. Do I run an antivirus product with VPN enabled on the device running theVirgin TV Go app?
VPN must be OFF.
Here is the display from my Norton on my iPad:
2. Am I suffering from the CPE IP Unknown problem?
On the Virgin TV Go app, navigate to the Diagnostics page in Settings and check you have a valid local IP address in the CPE IP field. If it says Unknown in this field, you have this problem. It is intermittent and trying the usual app approaches may work - close the app and restart, for example.
Here is my Diagnostics page on iPad, currently displaying a valid IP address:
In addition to what @japitts has said, while you can’t download recordings from TV 360, you can download some programs from On Demand for offline viewing.
Navigate to the Box Sets & Movies section of the Virgin TV Go app:
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