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Morgan_007
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Virgin TV Go - Multiple Registrations for same device

Good Morning All,

I was hoping someone could assist me. Looking at my Virgin TV Go device list I have 5 available slots which is fine. However I have noticed that my Iphone and Ipad both seem to be registered twice effectively occupying 4 of my available slots. 

I am currently not able to register a new device or remove one for 2 weeks, which seems a rather long time and wondered if anyone could help answer how the same device could have been registered twice?

Is there any way to remove one or both of these devices?

Kindest Regards,

Gareth

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Alex_RM
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Re: Virgin TV Go - Multiple Registrations for same device

Hi Morgan_007,

 

Thanks for posting and welcome to our community 🙂

 

Sorry for any confusion regarding your TVGO app-

 

Is it possible you've access the app on two different web browsers on the same device? If so, this would be classed as two devices even though it's on the same one.

 

Alex_Rm

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