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originalcm
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Virgin TV Go - Maximum Devices Reached

Hello All

We seem to be having some issues with the Virgin TV Go service.
We have registered a Windows 10 PC & a Windows 10 Laptop as our 2 devices.

Accessing SkySports channels is fine, but when trying to view anything on Virgin TV Go we are informed that this is a new device and cannot be registered as we already have 2 active devices.

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Steven_L
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Message 2 of 40
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Re: Virgin TV Go - Maximum Devices Reached

Hey originalcm,

 

Thanks for getting in touch with us via the forums.

 

Have you been able to get this resolved since you last posted?

 

If not, please let me know and I will be able to help you with this.

 

Regards

Steven_L

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originalcm
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Re: Virgin TV Go - Maximum Devices Reached

Hello,

 

not has been resolved yet 😞

Jodi_S
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Re: Virgin TV Go - Maximum Devices Reached

Hi originalcm,

 

Thanks for the update, sorry for the late response. How have things been since your last post with your TVGO App? Are you still having difficulties?

 

We are aware there is an issue with the TVGO app currently affecting some customers, and this has been reported to our faults department who are looking into this matter. We hope to have this issue resolved as quickly as possible.

 

I have included our faults reference F008461634

 

Kind regards Jodi

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jhactually
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Re: Virgin TV Go - Maximum Devices Reached

Jodi - Your thread for that fault shows it as being fixed.

It is not.

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Tom_F
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Re: Virgin TV Go - Maximum Devices Reached

Hi jhactually, sorry for the delayed response. The issue in question is now deemed as resolved. 

 

Please bear in mind that when using TV Go via a browser - certain settings such as incognito mode can cause each browser instance to be registered as a new device which may cause this to happen. 

 

If you need further help with your registered devices please let us know.

 

Tom 

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greenrivet
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Re: Virgin TV Go - Maximum Devices Reached

i do not use incognito mode and my cache etc are clear,  but I still have the fault.....oh well, its only 19 days

without a tv until reset, and then I will be allowed to watch tv 5 times and then have the max device reached

message again. Note- I only watch the tv on my 1 and only laptop. VM cannot fix it. IT are trying to.

 

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Tom_F
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Re: Virgin TV Go - Maximum Devices Reached

Sorry to hear this has been such a frustration. Just to confirm - has an IT ticket been raised already at this stage? If you're unsure I'd be happy to take a look and see if we can help push things along?

 

Tom

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greenrivet
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Virgin TV Go - Maximum Devices Reached

the help desk said last week they would raise the issue with vm IT dept, but as this issue has been reported by

many customers, for an extensive period, it must be assumed the IT dept are aware.

And as many of you moderators state, the IT dept know of the issue already. But if your intervention would

speed up this long standing issue, pease go ahead🤐.

only 19 more days until reset.!🤐

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Tom_F
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Re: Virgin TV Go - Maximum Devices Reached

OK please look out for my PM so we can confirm a few details, and we'll do all we can to help from there.

 

Tom

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