Thanks for the update, sorry for the late response. How have things been since your last post with your TVGO App? Are you still having difficulties?
We are aware there is an issue with the TVGO app currently affecting some customers, and this has been reported to our faults department who are looking into this matter. We hope to have this issue resolved as quickly as possible.
Sorry to hear this has been such a frustration. Just to confirm - has an IT ticket been raised already at this stage? If you're unsure I'd be happy to take a look and see if we can help push things along?