We seem to be having some issues with the Virgin TV Go service. We have registered a Windows 10 PC & a Windows 10 Laptop as our 2 devices.
Accessing SkySports channels is fine, but when trying to view anything on Virgin TV Go we are informed that this is a new device and cannot be registered as we already have 2 active devices.
We are using the exact same machines as when both were originally registered. This happened on Saturday on the PC, so we used our allotted change to re-register the PC, which worked for that day, but when trying on Monday the same message appeared: “CAN'T REGISTER THIS DEVICE You have reached the maximum number of devices you can stream with. You can use one of the already registered devices or register a new”
We have cleared the browser settings etc, but this has had no effect. We are logging in successfully via Microsoft Edge, which we originally registered the devices with.
After checking through the forums, someone advised that using the Windows 10 app would be a better option, which we have now installed.
We are now having some problems contacting Virgin however (Online Chat seems offline at the moment and we are struggling to get through to speak to someone).
The issue is we are not sure why this keeps refusing to use the devices we have already registered. Has anyone else had any similar issues?
I have the same problem. I registered the device I am typing on right now using Firefox. Under 'My Devices' it actually lists the laptop and Firefox but it won't work and it won't let me re-register the device becasue it says I have used up the device changes! Frustrating. Please help.