Is there anybody out there??????
I have posted before on this topic and have had no response from anyone at VM apart from a perfunctory question about which devices the problem was affecting.
From the tens of posts on this single issue I fail to understand why this has not been raised as a major service issue.
The majority of responses from Virgin Media to other threads appear to be no more than knee-jerk support script answers - Uninstall and re-install apps, change passwords etc.
In all those cases where this has been suggested the problem has not been resolved.
Thereafter, occasionally the VM members agrees to look into an individual case and sends a PM for more details.
I have seen one post where the problem appears to have been resolved for that customer.
My question is - If advice has been given to one customer that has resolved a problem WHY (apologies for the shout) has that advice not been rolled out in a general post. Surely it is not beyond the wit of VM support to recognise that this is a widespread problem that needs to be addressed. WE are paying good money for a service that has been denied for at least a week with no evidence that it is being worked on to offer a solution.
For the benefit of any VM support team members. - I cannot log in to TV go:-
1 via my PC with the app loaded into Windows 10
2 via a web browser (Chrome) after logging into MyVirginMedia account with my primary account password
3 via the TV Go app on a Samsung Tablet
Please can someone try to solve this issue once and for all