Virgin Media Community

[mingsy]

Hi. Tried to use TV Go on my laptop tonight and got the 'Device Limit Reached' message. It says I cannot make any changes until 01-03-2021.

The issue appears to have been caused by the fact that every time I use the TV Go App on my laptop it needs to be registered as a new device?

Is it possible to reset this and what causes it?

[mingsy]

Can anybody help here? It would be nice to get this resolved for the weekend.

[Robert_P]

Hello mingsy

Sorry to hear of the Virgin TV Go device registration issues you've been experiencing but thank you for taking the time to raise this via the forum and welcome to the community!

We've recently made some changes in regards to the devices and registration that should have fixed the issue you've been experiencing. We've reset your devices allowance and we would appreciate it if you could monitor this going forward and let us know here if you experience any further issues.

Thanks

Rob

[mingsy]

Thank you Robert.

[Robert_P]

You're welcome mingsy.

Rob