Cant login to Virgin TV Go anymore. Worked on Saturday hasnt worked since. Just get the annoying "Oop, that hasn't worked! Please sign-in with your main user account. Sub-accounts cannot sign in." ( helpful - Not! )
I am using main account and can sign into other services fine.
See I am not the only one , what did Virgin break on Saturday night and when will you fix it ?
Sorry to understand that you're having some issues with your TVGo log in recently.
We are aware that some customers are having this issue and as such we are investigating this for those impacting. However, there does not seem to be any similar thread causing the issue so we are having to ask for additional information from each customer to add to the investigation.
If you could reply with the following, that would be very helpful
Please confirm that you are using the same username that you use to check and view your Bills on your MyVirginMedia account.
Please uninstall and reinstall the app
Please confirm what device(s) you are using (you can check compatible devices here )
We will also require a screenshot of the error message.