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Sagafay
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Virgin TV Go App

Why can I not get the app to work, for 2 weeks now I try streaming and it always asks me to sign in and then tell me it has failed! Help please, I pay loads of money for something I cant use.

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Steven_L
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Message 2 of 6
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Re: Virgin TV Go App

Sorry to hear that you've been having issues with your TV go app.

 

Have you tried to uninstall and re-install the app? This can sometimes resolve this issue that you're having.

 

Are you able to login to 'My Virgin Media' with the same log in details? This can help us determine if the issue is with your login or the app.

 

 

Regards

Steven_L

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Sagafay
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Message 3 of 6
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Re: Virgin TV Go App

I have tried on numerous occasions to uninstall and reinstall but it still doesn't work!!!! I have no issue logging into my virgin media account!

Bloody annoying! What do I do now! Nothing! Get a new app that bloody works!

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Emma_C
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Message 4 of 6
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Re: Virgin TV Go App

Really sorry about this. 

Are you still having this issue at the moment or have you been able to log in since?

We are aware of some issues with the app which is being looked into as we speak and we'll have it sorted as soon as possible. 

Emma_C - Forum Team
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Sagafay
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Message 5 of 6
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Re: Virgin TV Go App

Iv had this problem now for 3 weeks and nothing has changed. I can log into my media account, but the tv go app always says the log in failed try again, it's useless, your tech guys need to do a better job!

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Megan_L
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Re: Virgin TV Go App

Hi Sagafay, 

We are aware of this issue and our IT team are working hard to rectify it, sorry for any inconvenience caused.

Your patience is really appreciated whilst we work to get this fixed.

Megan_L

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