Virgin Media Community

[Mecheng]

I keep having to Register my Laptop when I want to use Virgin TV Go. I cannot view TV anymore because I have registered Five Devices already and cannot delete any. I should point out that the Five Devices are actually the same Laptop but everytime I want to use TV Go it has asked me to Register My Device.

[Sasha_W]

Hi @Mecheng, 

Thanks for posting this back on here and sorry you are having issues with your TV go. 

With this you should be able to head over to your virgin media, then click on device management and you can remove the devices manually there. 

Are you able to do this at all or is this the issue you're having? 

Please do let me know and we can look into this for you. 

Thanks 

[Mecheng]

No, can't do it. Won't allow me to remove devices.

[Sasha_W]

Thanks for coming back to me, 

What does it say when you try to remove the devices? Does it give an error message at all? 

I would be able to reset the devices for you if you would like, but I would have to go through some DPA first. 

But let me know 🙂 
 

[Mecheng]

Can you remove the devices as I can't

[Robert_P]

Hi Mecheng,

As advised by Sasha we need to confirm some security details, I'm going to send you a Private Message to get these from you.

Looking forward to your reply and getting this sorted for you.

Rob