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paul-stevens82
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Virgin TV GO maximum devices reached

Hi, I keep getting the 'maximum number of devices reached ' message even though I only use my laptop to watch TV GO, why is this? It says I have 5 devices registered but I am only using my laptop, can someone help please

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BenMcr
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Re: Virgin TV GO maximum devices reached

If you're using a web browser, then it can be seen as new device if cached content is cleared e.g. Cookies and other personal identifiers.

Check your browser settings to see if it's doing that, and if you're on Windows 10 you may want to look at the app from Microsoft Store as my understanding is that's not affected if you clear your browser.
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I work for Virgin Media - but all opinions posted here are my own
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