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NLIR
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Virgin TV GO deregister

How on earth am I supposed to de-register a device. I've gone to device management and you used to be able to remove devices in there. Now its just blank. Can't do anything with it and I cannot get in touch with anyone from Customer Services

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Graham_A
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Re: Virgin TV GO deregister

The device replacement process is set out in this help page:

https://www.virginmedia.com/help/virgin-tv-go-registering-devices

Note that there is no facility to delete an existing registered device, only the option to replace it with a new device.

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NLIR
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Re: Virgin TV GO deregister

I know how to register a device but there are devices I no longer own which I would like to remove from the list

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Steven_L
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Re: Virgin TV GO deregister

Hey NLIR,

 

We can remove all the devices from your account and you can then re-register the devices that you need to be associated to your account.

 

Regards

Steven_L 

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