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arunav1305
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Virgin TV GO Devices Duplication

HI,

The Virgin TV Go registers my laptop multiple times every time i login via the firefox browser and now I cannot watch any show in any browser as it says I have run out of devices and cannot make changes. In fact, I have not even made one change this month.

This is very frustrating.

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John_GS
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Re: Virgin TV GO Devices Duplication

Hi arunav1305

 

Thanks for posting and welcome to the community. 

 

Please refrain from multiple posts and threads about the same topic. 

 

What browsers are you using on the laptop and do you also clear your cache/cookies each time you're finished using it?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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arunav1305
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Re: Virgin TV GO Devices Duplication

Hi,

I am using Firefox and chrome. Firefox is worse while Chrome is ok. But I am stuck here, as i have not done any changes this month.

Yes i may have posted multiple posts, I replied on one and started a new thread as there wss no reply for a day or two

Yes, I do clear cookies and cache

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John_GS
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Re: Virgin TV GO Devices Duplication

Okay so when you're clearing the cache and cookies, please do not clear the TV Go ones from it. This will then make the browser realise it's not a new device set up each time.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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arunav1305
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Re: Virgin TV GO Devices Duplication

Hi John,

Thanks.

Will keep that in mind. But what about the situation I am in?

Can we clear my device list?

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John_GS
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Re: Virgin TV GO Devices Duplication

Sure, PM me the details

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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