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Ak79ak
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Virgin TV GO App location services

Please can somebody help. I can’t get the virgin tv go app to work with my mobile data as it says enable location services but the app isn’t listed in the privacy settings.  I’ve rebooted phone and deleted and reinstalled app with no luck.

any help would be greatly appreciated.

Thanks

Ant

 

 

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Rachael_F
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Re: Virgin TV GO App location services

Hi Ak79ak,

 

Welcome to our community and thank you for posting. I'm sorry that you've been having trouble using TV Go on your mobile data connection, we can certainly look to resolve this for you.

 

First of all, could you confirm whether you've allowed data streaming/downloading via the app itself? You find these settings in the TV Go app via Menu > Settings > Preferences.

 

Could I also check that you've switched on your location/GPS on your handset? It sounds more like the app is asking you to switch this on, rather than amend permissions.

 

Thanks,

Rachael

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Ak79ak
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Re: Virgin TV GO App location services

Hi Rachel,

Thank you for coming back to me.  I use an iPhone and mobile data is activated on the virgin app.  In addition, the location services are active on my phone so I’m at a loss to understand why the app isn’t working.

regards

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Martin_N
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Re: Virgin TV GO App location services

Thank you for that Ak79ak. 

 

Can you provide me with a screenshot of the message when it is shows?

 

^Martin

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Ak79ak
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Re: Virgin TV GO App location services

Hi Martin   

screenshot below

0DBB35C4-BD51-49CA-9431-3813B929D162.png

 

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Martin_N
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Re: Virgin TV GO App location services

Thank you for that. 

 

Can I just confirm is the app up to date with updates?

 

And have you tried uninstalling and reinstalling the app? 

 

^Martin

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Ak79ak
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Re: Virgin TV GO App location services

Hi Martin,

Yes the App is up to date and I’ve uninstalled and installed a couple of times with no luck.

regards

Anthony

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Tom_F
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Re: Virgin TV GO App location services

Thanks for confirming Ak79ak. If location services are active & the app is up to date - the only other thing I could think that may be causing this is some kind of VPN/ad-blocker/security app being active on the device - could it be something like that?

 

 

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Mr_Q
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Re: Virgin TV GO App location services

I had this problem, then realised if you click where it says ‘enable’ in dark grey it works 🙈

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