Since I upgraded my Virgin TV service last Sunday 11/10/20 with a new V6 360 box which was delivered via courier, my Virgin TV Control App is no longer connecting to my TV box. I am registered with My Virgin Media. When I sign into this app, the message 'No Compatible Virgin TV Boxes Found' appears. When I select My Account from this page, a blank screen appears. It looks as though my account hasn't been activated yet? I've checked all the cable connections into the new box carefully and have re-started both my internet hub and V6 TV box, but this hasn't solved the problem. Please can someone advise how I can use the app again, it worked fine with my previous V6 box. Many thanks.
Hi Dave, thank you so much for your message - I have found out the answer at last! I've spent the last few days trying to work out what had gone wrong, not realising that the TV Control app doesn't work with the 360 box anyway! Great relief all round. I've just logged into the TV GO app and have found out how to manage my recordings, etc as before. I just wish Virgin had made it clearer that you can only use the TV GO app and not the TV Control one to make recordings before I pulled the rest of my hair out! Thanks again, I really am very grateful for your help. I'm still getting used to the new technology!