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Virgin Media TV GO on Browser not recognising devices

Waqask789
Joining in

on ‎10-10-2022 10:36

Hi, I have an issue where my laptop every once in a while stops recognising the device I am using when on the TV app on chrome. It’s now saying I’ve reached the maximum devices I can register and I also cannot remove any linked devices for another 21 days !!!!! Help !!!! I need to remove and re-add devices asap. PLEASE HELP!

 

 

[MOD EDIT: Subject title changed for clarity]

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7 REPLIES 7

nodrogd
Very Insightful Person
Very Insightful Person

on ‎10-10-2022 10:43

Do you mean the TV Go app?

NOW TV is a Sky TV service & is totally seperate from Virgin.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Waqask789
Joining in
In response to nodrogd

on ‎10-10-2022 10:46

Yes apologies, the TV GO app.

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Waqask789
Joining in
In response to Waqask789

on ‎11-10-2022 10:48

Can anyone at all help???

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Kath_F
Forum Team
Forum Team
In response to Waqask789

on ‎11-10-2022 10:55

Hi Waqask789, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear you're having an issue with TV Go not recognising your device. 

This can sometimes happen if you've refreshed the cache and cookies or not accepted cookies. Some browsers will have it set up to remove these when exiting the browser in which case the TV Go player would need to register the device each time. 

We can get things reset for you but in order to do that I will need to confirm some information with you. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

Kath_F ✨
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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Kath_F
Forum Team
Forum Team
In response to Waqask789

on ‎12-10-2022 20:00

Hi Waqask789, 

Thanks for coming back to me via private message and for passing data protection. 

I have reset the devices for you now so you should be able to register the laptop. 

Please note that if you had any other devices registered then these would have been removed so will need to be re-registered too. 

Let us know if you have any further issues. 

Thanks, 

Kath_F ✨
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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blumoonhasrisen
Joining in
In response to Kath_F

on ‎29-10-2022 13:53

Hi

I have exactly the same problem, can you reset my devices please?

 

Thank you.

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Reece_MH
Forum Team
Forum Team
In response to blumoonhasrisen

on ‎30-10-2022 15:55

Hi @blumoonhasrisen,

I'm sorry to hear you're seeing a similar issue. I'll pop you a private message shortly, so we can assist in getting this resolved. Please look out for it in the top-right, purple envelope.

Thanks,

Reece - Forum Team


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