Virgin Media Community

[MrGFr]

On Demand via Virgin Go worked fine until about a week ago.

Package is Ultimate volt, sky movies/sports are part of the package.

Issue when trying to view movies or Boxsets via on Demand on Virgin Go:

Whenever I use Virgin Go through the app or the website regardless of device, instead of a watch banner I get an UPGRADE button & the message 'If you’d like to watch this programme, please call us on 0800 052 0701 to upgrade your Virgin TV package.'

I spent 1hr 26 minutes on the phone, passed pillar to post, nobody resolved the issue.

The next day I spent another hour on the phone, remains unresolved.

Promised a callback tonight at 1930hrs, did not receive call.

Does anyone work for virgin here who can provide a solution for this problem?

[MrGFr]

It's finally working again so somebody behind the scenes must have resolved this. 

Whoever fixed it, Thankyou!

[Zach_R]

Hi @MrGFr,

Thank you for your posts and welcome back to our community forums. We're here to help.

I'm so sorry to hear that you've been having some problems with your Virgin TV Go service recently, but I'm really glad to hear that these have now been addressed and resolved.

Please do let us know if there's anything more that we can assist you with today.

Thanks,