3 weeks ago
Hi, I get the message sorry cannot play this on both my iPad and iPhone.
I see lots of others have similar issues but cannot see any solution.
Any help appreciated
2 weeks ago
Thanks for your post and apologies for the delayed response,GWPatton,
Have you been able to get this sorted since your post? Have you tried removing then re-installing the app?
Are you able to log in and use the service from the browser? https://virgintvgo.virginmedia.com/en.html
If you are still needing help please let us know.