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Virgin Go channel guide not scrolling on smart TV

Joining in

I’m trying to use Virgin Go on a Samsung Smart TV, but once I’ve reached the relevant webpage and logged in, the channel guide displayed can’t be scrolled through. It remains fixed on the opening page. As this is a new device, I’ve registered it on my account. Can anyone help me today, as I’m hoping to watch the rugby this evening 🙂


Very Insightful Person
Very Insightful Person

TV Go is only designed for viewing on mobiles & tablets or laptops, not Smart TVs. VM wants you to rent multiroom boxes to do that, so they are not going to make it easy for you to view content on an additional TV by other means. If you have a laptop you can feed the HDMI out to the TV, but you won't get it to work any other way.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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Forum Team
Forum Team

Hi themetaldad,


Thank you for your post and welcome back to our community. 

Virgin TV Go is available for all Virgin TV customers, and is available on iOS, Android, Windows 10, PC and Mac.

This isn't compatible with Smart TVs.

We are sorry for any disappointment caused.

If you have any further questions, please pop back to us here and we will do our best to help. 

Vikki - Forum Team

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