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organmaster
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Message 1 of 13
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Virgin Go app

Since upgrading to V 360, my Go app has lag between the program and sound. 

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newapollo
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Message 2 of 13
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Re: Virgin Go app

Hi @organmaster 

Have you tried uninstalling and then  reinstalling the app, or clearing the cache and user data in the app settings?

Dave

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I don't work for Virgin Media.

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organmaster
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Re: Virgin Go app

Thank you, seems to have worked. It’s not perfect but much better. 

japitts
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Message 4 of 13
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Re: Virgin Go app

Are you using TV Go to live-stream broadcast channels/VoD programmes?

Or to stream recordings from your 360 box?

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Gareth_L
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Message 5 of 13
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Re: Virgin Go app

That's good to hear organmaster

Anything else you need help with please let us know 

Gareth_L

 

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organmaster
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Message 6 of 13
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Re: Virgin Go app

Back to square 1, the app was downloaded again and there is a lag between voice and video. The voice comes before the video. 🙄didn’t happen before upgrading to 360

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japitts
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Message 7 of 13
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Re: Virgin Go app

Are you using TV Go to live-stream broadcast channels/VoD programmes?

Or to stream recordings from your 360 box?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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organmaster
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Message 8 of 13
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Re: Virgin Go app

Hi

 

streaming TV Go live programs 😉

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Ayisha_B
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Message 9 of 13
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Re: Virgin Go app

Hi @organmaster,

 

Sorry to hear you're having issues again. 

 

What device are you using TV GO on?

 

 

Ayisha_B
Forum Team



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organmaster
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Message 10 of 13
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Re: Virgin Go app

Hi

 

I’m using an iPad mini

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