Thanks Dan,
The devices I am using are an iPad Pro (MTXQ2B/A) and iPhone 12 Pro (MGMP3B/A) both running the latest version of iOS 14.5.1
I have been using the Virgin Go app on my iPad Pro ever since the app was released and specifically to view saved content that I have captured on my V6 box.
I would say that the issue has been roughly since my V6 box was updated to Virgin 360 and at which point viewing saved content on the Virgin Go app was sketchy until maybe two or three weeks ago when I suddenly got the message that I couldn't view any of my saved content because I was not connected to the same network as my TV box. I can see everything on the box and can use the app to change channels, schedule recordings and stream live content. I can also use the app to tell the tv box to play recorded content but just can't watch the recorded content on the iPad or iPhone. Not necessarily related but when it did work I found that every time I started a show I got the audio descriptions running in the background and which has been very difficult to turn off! It definitely feels like a bug with the app rather than anything else.
I am positive that my devices are connected to the box via my virgin hub using Wifi and not 4G/5G. I have a Virgin wifi extender but not the new mesh wifi pod. Local network settings are enabled on both devices.
Look forward to hearing a resolution,
Steve