Virgin Go - Unable a view channels as it states you have reached the max number of devices.

[alsnorris]

But the device is listed - Help

[Robert_P]

Hello alsmorris,

Sorry to hear of the error message received when trying to view content via the Virgin Go app on one of your devices. We can understand the frustration this can cause and appreciate you raising this via the forums, welcome to the community.

Can you confirm the following please:

• The device and operating system you receive the error on
• The app version you're using
• What content you get the error message when trying to view
• If you have previously been able to view content on this device

There is help available here for Virgin TV Go and assistance for device management here which may help resolve the issue.

Rob

[VMCustomer19]

Hi - I am having the same issue, and have for weeks. 

• I'm on a Asus VivoBook with Windows 11.
• Using virgintvgo 
• The below is the error message I get, despite one of my devices being this one
• I have previously been able to view content through this device

I am trying to watch BTSport, if that's of use. It's part of my package.

Please can you provide some guidance?

Many thanks

[Akua_A]

Thank you for your response @VMCustomer19.

To further look into this issue, I have sent you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,

[alsnorris]

Hi

The device is:

HP laptop

Op system: Windows10

error states: maximum number of devices reached. Replace device. 

I have removed the device and added it again (with a different device name)

Yes, I have previously used Virgin Go in this Laptop. 

Looking forward to hearing back from you

Alan

[Adri_G]

Hey alsnorris, thanks for this reply and for the information passed.

Sorry to hear about the issue with reaching max number of devices on our App and the trouble you're having to add it on your laptop.
We'd be happy to help out with this, I will send you a private message here shortly to do it.

Please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.