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jmlp1
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Message 1 of 15
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Virgin Go Sky Max Series no playing

Trying to watch Dan's Brown Last Symbol and Manifest Sky Max Series got the same error

No Available

Sorry - we cannot play this at the moment

License Endpoint Unknown Error

400 Content Locator Prohibited

Internet is working, I can access prime video, Disney+ and Virgin Go TV live just fine, only generic content box set which is included in my TV package it is not playing

Thanks in advance

 

 

 

 

 

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newapollo
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Message 2 of 15
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Re: Virgin Go Sky Max Series no playing

Hi @jmlp1 

VM are aware of the problem with Last Symbol  and this has been flagged. > The-Lost-Symbol-episode-unavailable/m-p/4871432 

They are also aware of continuous problems occuring with manifest 

Dave

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Paulina_Z
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Message 3 of 15
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Re: Virgin Go Sky Max Series no playing

Hi @jmlp1,

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you've come across an issue with your program.

I can see that @newapollo has advised that this is a known issue.

Is there anything else we can help you with? Please let us know.

Thank you.

Paulina_Z
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jmlp1
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Message 4 of 15
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Re: Virgin Go Sky Max Series no playing

Hi there

Still an issue in addition of box sets content and some live channel not available: Error 2031

  • Sky Sports Mix
  • Sky Comedy

 

 

 

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Kath_F
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Message 5 of 15
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Re: Virgin Go Sky Max Series no playing

Hi jmlp1, 

Thanks for coming back to us here. 

Just to clarify, are you having an issue with all box set content or just the ones you mentioned above? 

Are you getting the error on the live channels you've listed for all programmes too or is this intermittent? 

Finally can you confirm if this is happening through the app or is this on your Live TV box? 

Pop back and let us know so we can help you further. 

Thanks,

Kath_F
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jmlp1
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Message 6 of 15
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Re: Virgin Go Sky Max Series no playing

I'm not at home, I'm at the hospital using the Virgin TV Go App as entertainment, the app was working fine until the day I reported issues

TiVo

My wife told me that recorded TV shows and some live channels were having issues, this looks now sorted

Virgin TV Go App

Live TV,

Practically allo the channels are back including Sky Sports Mix, Comedy Central was showing error 2031, but as I said not an issue

Box Sets 

Cannot play content as Magnum PI, Manifest or Lost Symbol

These shows were working just fine, Lost Symbol got stuck in chapter 8, but now even earlier chapters do not play, same as Manifest. However this looks no new but an ongoing problem

 

 

 

 

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jmlp1
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Message 7 of 15
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Re: Virgin Go Sky Max Series no playing

One correction, Comedy Central works just fine it's Sky Comedy the one giving the 2031error instead

Apologies for any confusion 

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jmlp1
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Message 8 of 15
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Re: Virgin Go Sky Max Series no playing

Checked more Box Sets conten in the Virgin TV Go App, by channel selecting Sky Max Series, nothing plays, showing the original error from my first post

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Zoie_P
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Message 9 of 15
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Re: Virgin Go Sky Max Series no playing

Thank you for updating the thread, is it just these two series? Is it the whole of them or certain episodes?

Zoie

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jmlp1
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Message 10 of 15
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Re: Virgin Go Sky Max Series no playing

More shows looks affected, for updating the thread I just tried playing box set contents from channels as:

  • Sky Comedy
  • Sky Max
  • SyFy

All the available box set content from the channels from the above list not playing at all showing the original error message

 

 

 

 

 

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