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KIrving
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Virgin Control app

Hi I’m unable to connect to my virgin control app I keep getting this. Can someone help ?

2CD4920A-EF80-4D13-B71E-A1A7DD4639E0.png

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japitts
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Message 2 of 14
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Re: Virgin Control app

Which app are you getting this error on?

You've referred to "Virgin Control" when I suspect you mean "TV Control"?

The image refers to your TV subscription - have you recently changed from a TiVo/V6 service to a 360-service? You need to now use TV Go if so.

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KIrving
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Message 3 of 14
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Re: Virgin Control app

  • Yes it is the TV control app. No we have just recently moved but everything has stayed the same but still at TiVo 6
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japitts
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Message 4 of 14
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Re: Virgin Control app

As I understand the home-moving process, your account is effectively cancelled and restarted, albeit with the same equipment.

Presumably you don't have any problems with any of the TV service through your V6? I fear this one might need VM intervention if so.

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KIrving
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Re: Virgin Control app

Hi 

I don’t have any problems through the V6 box but at the moment it’s not connected to a TV but the Virgin equipment is all plugged in and still recording our already programmed shows but O can’t set what I’d like to record through the app ! 

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Jodi_S
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Message 6 of 14
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Re: Virgin Control app

Hi KIrving, 

 

Welcome to our community and thanks for posting. Sorry to see that you're unable to access your TV Control App since your house move. 

 

Can we ask if you have tried logging on to your online account since you have moved address at all? If you are unable to log on to your online account this will be the reason why you are unable to access your TV Control App.

 

If this is the case we will need to bring you in for a private chat so we can make sure all your old log on details have been transferred across to your new address.

 

Please try to log in to your online account first, if this is unsuccessful let us know and we can assist you further. 

 

Kind regards Jodi. 

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KIrving
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Message 7 of 14
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Re: Virgin Control app

Hi Jodi

Yes I can log into my online account and my virgin media app but not the control app. 
 
Kim

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japitts
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Message 8 of 14
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Re: Virgin Control app

How about the TV Go app?

The login credentials should be the same.

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KIrving
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Message 9 of 14
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Re: Virgin Control app

Hi

Yes I can access TV go but you can’t record your programs from it. 

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Alex_RM
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Message 10 of 14
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Re: Virgin Control app

Hi Kim,

 

Thank you for confirming,

 

If you're able to access your online account and use TVGO this will need an IT ticket to resolve.

 

I've popped you over a private message so I can get a few more details from (purple envelope, top right hand corner)


Alex_Rm

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