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Austy1
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Virgin App sign in

Why will the virgin Go app not allow me to sign in, I am using my virgin media username and password and keeps telling password is wrong, it’s not. Has anybody had this issue or know how to fix, thanks

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fastboy
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Re: Virgin App sign in

getting same on email this morning,wont even let me login with my account number and area code

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Megan_L
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Re: Virgin App sign in

Hi Austy1, 

Thanks for using the forums to get this issue with your services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. 

We were experiencing an issue a few days ago across most of our network where customer's couldn't sign into their online accounts. This has now been resolved, so please let me know if this is the case for yourself.

If you are still having this issue, I will be happy to help further 🙂

Thanks,

Megan_L

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