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GrahameP50
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Viewing virgin media on my MacBook

Can anyone tell me how I can access my Virgin Go on my MacBook when away from home ? 
can’t seem to find an App

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newapollo
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Re: Viewing virgin media on my MacBook

Hi @GrahameP50 

I hope this helps - info from

https://www.virginmedia.com/help/virgin-tv-go-what-devices-can-i-use 

Virgin TV Go is supported on the following systems and browsers:

  • Windows 8.1 (15063.0 or higher) and macOSX 10.1
  • Google Chrome 69+
  • Mozilla Firefox 67+
  • Microsoft EDGE (Windows only)*
  • Safari 9+(macOS only)**
  • We no longer have a Windows 10 app, but Windows 10 devices can use the website, and install the web app that is offered when visiting the website.

To use Virgin TV Go in a browser please ensure you’ve got cookies enabled in your browser, that virginmedia.com is listed as a trusted site, your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website.

NOTE: If you register a computer using a browser, you’ll need to use the same browser with Virgin TV Go. Using a different browser, clearing cookies or using incognito mode will be seen as a different device.

*To use Virgin TV Go with Internet Explorer on Windows 7 you'll need to install Microsoft Silverlight.

**To use Virgin TV Go with Safari 11 or earlier you'll need to install Microsoft Silverlight. Virgin TV Go is not currently compatible with Safari 12. To use Virgin TV Go on macOS with Safari 12 installed, you'll need to use an alternate browser such as Firefox or Chrome.

Dave

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I don't work for Virgin Media.

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Zach_R
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Re: Viewing virgin media on my MacBook

Hi @GrahameP50,

Thank you for your post and welcome to our community forums. We're here to help.

Have the steps and the information that @newapollo has provided helped at all?

Thanks,


 



Zach - Forum Team


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GrahameP50
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Re: Viewing virgin media on my MacBook

Hi 

thanks for the response - I had seen the guidance on the virgin website. I have Google Chrome installed on my MacBook 

what I don’t understand, and I’m sorry if this is obvious, is do I download and install Go within Chrome, and if so how do I do that

 

or do I simply run it in the web browser - and if so how do I do that?

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Akua_A
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Re: Viewing virgin media on my MacBook

No problem at all @GrahameP50 we are happy to further explain this for you.

You can download the app onto devices to watch as seen here https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/download-the-virgin-tv-go-app.

Alternatively, if you do not wish to download the app, you can access this here by logging in https://virgintvgo.virginmedia.com/en.html.

Is there anything else you need help with? 

Thanks,

 

Akua_A
Forum Team



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GrahameP50
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Re: Viewing virgin media on my MacBook

Hi I’m just going round in circles here

i want to use Virgin Go on my MacBook

ive been told I can use it in Chrome - which I have and use

when I go on the virgin site it just keeps referring me to the App Store where there is no app to use on a MacBook 

 

how do I access virgin go using chrome on my MacBook 

 

please can someone explain in simple to follow steps- I have looked at the guidance on the virgin website and it doesn’t help 

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GrahameP50
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Re: Viewing virgin media on my MacBook

Sorry for that last message 

through luck I appear to have managed to achieve what I wanted - still not sure how, but at the moment I have virgin running on my MacBook 

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Travis_M
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Message 8 of 8
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Re: Viewing virgin media on my MacBook

Hi @GrahameP50

 

Great to hear so! Keep us updated if this changes.

 

Regards

Travis_M
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