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milbers
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Video playback on tv go app very juddery

I am having problems watching video playback on my windows laptop. The old app was perfect but since having to switch to using browser (Chrome) the problems started. Watching Live Tv is not much of a problem but when trying to watch any programme on box set or my saved programmes every few seconds it pauses and resumes a few seconds later. Makes them almost unwatchable. Anyone else had these problems? If so was there a fix for it. I have tried everything I know (which is limited). Many thanks for any help anyone can give

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John_GS
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Re: Video playback on tv go app very juddery

Hi milbers

 

Thanks for posting. My apologies for the TV Go issue. Have you tried a different browser just to rule that out as the cause of the issue?

 

Kind regards,

John_GS
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milbers
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Re: Video playback on tv go app very juddery

Thanks for replying. I have tried a few browsers and the app downloaded from Chrome. Live TV is usually ok after some buffering but box sets and saved videos are just about unwatchable
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milbers
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Re: Video playback on tv go app very juddery

Further to this there is no problem using the app on my android mobile. 

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John_GS
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Re: Video playback on tv go app very juddery

Thanks for coming back to me,

 

Just to confirm, is the other browsers the same as well?

 

Kind regards,

John_GS
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milbers
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Re: Video playback on tv go app very juddery

Yes. Same problem
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milbers
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Re: Video playback on tv go app very juddery

This is so frustrating. BBC iplayer, ITV hub and all4 are all working perfectly on all browsers. Virgin Tv Go is the only one that I am having problems with. I ask myself do Virgin actually care or are they just happy to take customers money every month. If they continue to ignore customers complaints then maybe it is time to take my custom elsewhere.

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Zak_M
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Message 8 of 33
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Re: Video playback on tv go app very juddery

Thank you for coming back to us @milbers

 

Are you able to let me know are they there any specific recorded programs that you are experiencing this with or is it all saved recordings? 

 

Kind regards,

Zak_M

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milbers
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All saved recordings and all box sets are unwatchable. They pause every few seconds.
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Zak_M
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Message 10 of 33
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Re: Video playback on tv go app very juddery

Thank you for coming back to me.

 

I am going to drop you a PM so that I can get some account information. 

 

Kind regards,

Zak_M 

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