Virgin Media Community

[Horseradish]

I’m using VM go app on a laptop running windows 10. It’s an absolute disgrace. The buffering makes it unwatchable. I’ve tried Chrome, Edge and Firefox with the same result.

[Alex_RM]

Hi Horseradish,

Thanks for posting and welcome to our community 🙂

Sorry to hear you've been having some issues with TVGO.

Can you confirm if you've been able to test this on a different device?

Have you uninstalled and re-installed onto the device you're currently using?

Alex_Rm

[newapollo]

Hi @Horseradish 

In Edge please try turning the "Use Hardware Acceleration when available" function to off.

It's under Settings > System & performance >  System

In Chrome it's under chrome://settings/system 

For Firefox follow the instructions <<< here >>> 

[Matthew_ML]

Hey Horseradish, just reaching out to see if the advice you have been given has helped or not? Thanks