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RobertN1
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VIRGIN TVGO No of devices

HI,
I've been watch TVGO on my computer but yesterday it wouldn't let me access.

The message was I have reached the maximum no of devices which can be registered to your account.
Checking my devices I have my 'phone and this computer (four times)

Sony XQ-AU51
28 days
My Computer - Google Chrome
28 days
My Computer - Google Chrome
28 days
My Computer - Google Chrome
28 days
My Computer - Google Chrome
28 days
I had the opportunity to change them today, but the same thing happened.
Can you fix this please.
Thanks
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Emily_G
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Re: VIRGIN TVGO No of devices

Thanks for the post RobertN1 and welcome to our community.

 

How are things since your post? Have you been able to rectify this? 

 

Thanks, Emily.

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RobertN1
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Re: VIRGIN TVGO No of devices

HI Emily_G

I can't do anything yet until I can change my devices. Unfortunately I'm not prepared to hang on listening to muzak for an hour waiting, again.
That I can do it on one Win10 device and not the other implies that it is an issue with the browser. I am looking to Virgin to tell me what the actual issue is. To my mind, every time I log in on my workstation TVGO sees my computer as a new device. I don't know if there is something in the browser that makes my PC create a new IP address every time or not. I'm not computer literate to work out if that is the issue and how to solve it. I've tinkered with my cookie settings, but because I am blocked out I can't test it.  What I need is for Virgin to look at this and work out the issue
Bizarrely it seemed to be about the same time my Norton subscription ran out. Could it be a Windows firewall setting?

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Emily_G
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Re: VIRGIN TVGO No of devices

We can reset this once passing security on a private message with you. 

 

I'll pop you over a private message now.

 

Thanks, Emily.

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