Brilliant so good to get an answer, many thanks. I do wonder why the tv remote app is a recommended download along with the virgin tv go app., I also spent over an hour talking to support this morning with no sense coming from them. The virgin tv go app seems to work very well but i don't see it as been usable as a remote. I don't see the ability to jump from say channel 101 to 400 easily, volume up/down, pause, rewind etc.
I suspect that the v360 box is new and virgin media hasn't got it completely sorted yet.