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DJ_Shadow1966
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Using TvGo with firefox

Hello Team

When try to use TvGo website in Firefox I get the following, "Unable to sign in", strange same in Edge / Chrome unless I use the Chrome App, saying that when I first got this tried again although got the same error it did seem to login, the "Unable to sign in" just flashed up and then found I was logged in.

I have already cleared the cache for all Virginmedia sites as well as cookies.

Regards Mike

 

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Alex_RM
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Re: Using TvGo with firefox

Hi Mike, 

 

Sorry to hear you're having some issues with the TVGO app, has there been any change since Monday?

 

Can you confirm if you've tested this on different devices?

 

Alex_Rm

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DJ_Shadow1966
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Re: Using TvGo with firefox

Hello

Yeah tried on multiple browsers same issue, checked with on another computer and same issue, seems when I use Gooogle Chrome and install the Chrome App it works with no issues, thing is not really a Chrome user as dont like it, so tried the plugin in Edge and that works as well.

Regards Mike

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Zoie_P
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Re: Using TvGo with firefox

Thanks for getting back to us DJ_Shadow, 

I have checked because I use firefox, I am able to watch it, I may need to reset your devices to see if this works, I will pop you over a message to get some details and do this for you 🙂
Thanks,

Zoie

DJ_Shadow1966
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Re: Using TvGo with firefox

Hello @Zoie_P 

Many thanks for getting back to me, I have managed to resolve it by using the Google Chrome app, so there is no need to take this further.

Regards Mike

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