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Chips88
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**Urgent** Virgin TV Go Need a reset of devices

Dear Virgin team,

I need a reset on all my Virgin TV go devices, as currently it only works on one laptop only. I am restricted from any changes until 1st of March. Very frustrating. Please resolve ASAP

Best,

Dennis Lowe

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Ernie_C
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Re: **Urgent** Virgin TV Go Need a reset of devices

Urgent support is by telephone. A response here can take up to a week or more.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Chips88
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Re: **Urgent** Virgin TV Go Need a reset of devices

Thank you. Currently talking to Virgin on the Telephone seems to take a week!

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Robert_P
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Re: **Urgent** Virgin TV Go Need a reset of devices

Hello Chips88

 

Sorry to hear of the Virgin TV Go device registration issues you've been experiencing but thank you for taking the time to raise this via the forum and welcome to the community!

 

We've recently made some changes in regards to the devices and registration that should have fixed the issue you've been experiencing. We've reset your devices allowance and we would appreciate it if you could monitor this going forward and let us know here if you experience any further issues.

 

Thanks

 

Rob

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