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steverosetti
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Unable to watch TV GO on my PC

Hi

I have been having issues with watching TV GO on my PC since you stopped the Windows App.

I have used my web browser (chrome), and have also installed the TV GO web device.

Screenshot 2021-02-10 161138.jpg

 I have only used my PC once since the start of the month and all my devices say they can t be changed until next month.

steverosetti_0-1612287707415.png

I do not have any issues using my iPad, just the PC.

Every time I start a new session it tries to register a new device.

As you can see all My Computer slots have the same expiry date.

Can someone please reset my device list.

Also can you tell me how to stop this happening as I cannot watch using my PC at the moment as all device slots are full and it doesnt recognise the PC device that I registered earlier his month.

Thanks

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steverosetti
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Re: Unable to watch TV GO on my PC

Also at the moment I am unable to sign in to try and watch on my PC

Screenshot 2021-02-10 165224.jpg

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steverosetti
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Re: Unable to watch TV GO on my PC

Seems like this is an on going issue and I'm not the only one with issues.

Just read most of this whole thread.

Screenshot 2021-02-10 190536.jpg

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steverosetti
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Re: Unable to watch TV GO on my PC

The login issue appear to be resolved, but I still cannot register any new devices.

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Robert_P
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Re: Unable to watch TV GO on my PC

Hello steverosetti

 

Sorry to hear of the device allowance issues you've experienced using our Virgin TV Go application, we appreciate you taking the time to make us aware of this.

 

We have recently made some changes in regards to the device allowances and how they are registered with a view to alleviating this issue going forward. We have today reset your device allowance and would appreciate it if you could monitor this going forward and let us know if you still experience the same problem?

 

Thanks

 

Rob

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steverosetti
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Re: Unable to watch TV GO on my PC

Thanks for resetting my devices.

I have re-registered my iPad and my home PC (used the tv go chrome install)

Screenshot 2021-02-18 144154.jpg

You can see these devices here.

I have then quit the chrome application and rebooted my PC

When I then tried to watch TV GO on my PC it asked to register a NEW device - Why?

Screenshot 2021-02-18 144834.jpg

Now I have 2 devices registered as my PC

Screenshot 2021-02-18 145016.jpg

This issue does not appear to have been fixed 😥

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Robert_P
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Re: Unable to watch TV GO on my PC

Thank you very much for the feedback and screenshots steverosetti. I have forwarded these onto the development team to investigate further.

 

Rob

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