Could someone please contact me with regards logging in to the app as since I've moved I've not been able to get onto it and that majority of posts about the same problem end up with VM asking for details via DM.
I've previously used it at my other house but can't here.
Thank you for coming back to us, As you have moved your account number has changed, you can set up a new online account here, once you have set up a new account you will be able to log in using the new details.
The account number sits with the address when you move this does change, I am sorry if this wasn't advised
I've got no problems with my online account and it's running fine. I pressed the home button etc and then tried the app. Still no joy on it working. I've looked through the link about the app and none of the questions/answers are any good for the problems I'm experiencing with the app.
It looks like it's one perk of the system that I can't use. I was looking forward to downloading some of my shows to watch on an upcoming flight.
I moved home in June and got a new account number. I logged into my online account and can see emails, bills, overview of my account etc and there's no problems.
I tried to look at the TV control app to check some planned recordings and can't get on it.
Ive deleted the app and reinstalled it. And still no luck in getting onto the app. The photo below is as far as I can get. I've clicked on the My account section and put the info from the V6 box. I've looked at all the app assistance and none are applicable.I've pressed this button, that button and stood on my head and cleared all the cache on the V6 box.
What else do I need to set up, what account is suspended?
in case the picture isn't there. It says No valid Virgin TV account. You have signed in successfully, but no valid TV account can be found. This maybe because your account has not been set up yet, or your account may have ben suspended.