Virgin Media Community

[ogy]

In DEVICE MANAGEMENT

My Computer - Google Chrome

25 days

HUAWEI AGS2-W09

25 days

My Computer - Google Chrome

25 days

My Computer - Google Chrome

25 days

HUAWEI LYA-L09

25 days

all for the same PC, but unable to use TV Go on PC as it says I've already got 5 Devices registered.

This is the second time i have had this problem, 

[MOD EDIT: Subject title changed for clarity]

[Corey_C]

Thanks for your post and for reaching out to the Community Forums, OGY,

Sorry to hear that you have been having TVGO Issues. I've reset your device permissions. Let us know if you need further help.

Cheers,

Corey C

[ogy]

Thank you for your quick response.

  Unfortunately, I am still having problems, I registered my pc and everything was fine until the next day.

I was then asked to register for the second time, Today my device management shows I have registered my phone once and my pc twice, but i only registered my pc once. Very confused. Any help would be very welcome

[Zach_R]

Hi @ogy,

I'm very sorry to hear that you're continuing to have this problem with your registered devices.

Are you able to use the TV Go service on your PC now, or is that issue ongoing too?

Thanks,
 

[ogy]

The problem is still ongoing

[Zach_R]

Hi @ogy,

What happens exactly when you try to use TV Go using the device you've registered?

Thanks,
 

[ogy]

I am using ccleaner on the pc and save all cookies of virginmedia in ccleaner

[Zach_R]

Hi @ogy,

Can you try clearing all cache and cookies, then rebooting your PC/laptop and trying again?

Thanks,
 

[ogy]

Have done as asked but still the same

[Sasha_W]

I know this may sound obvious, but have you removed all devices and then added the ones you want again?

Thanks