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Bec28
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Unable to sign in

I'm suddenly unable to sign in to my mobile Virgin app as it doesn't recognise my password or security answer. When i try to reset, it doesn't even recognise my bill details! Not being able to access my own account doesn't sit well taking into account the extortionate amount I'm paying every month for an existing customer. Any help out there as I can't get through on the phone ☹

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Emma_C
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Re: Unable to sign in

Hi Bec28, 

Really sorry you're having some issues with your mobile app, this isn't good. 

Are you able to sign in via the browser instead of the app or is it the same issue? 

If so then please reply to my personal message and we'll take a look from there. 

I look forward to hearing back from you soon. 

Thanks.

Emma_C - Forum Team
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