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jill2012
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Unable to register Virgin TV Go app

Hi there, I have been trying to set up my Virgin TV Go app all week with no luck. If I go through the registration route it tells me I'm already registered, and if I try to sign in I get an 'oops, this isn't working' message. I've deleted and re-downloaded the app on my phone, tried it on my desktop, changed my password, with no luck. I've tried to contact help via the messaging app but no one has responded for 2 days. Can anyone help?

With thanks

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Emily_G
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Re: Unable to register Virgin TV Go app

Thanks for the post Jill2012 and welcome to our community.

 

Can we please confirm if you've tried to log in using your My Virgin Media login details? 

 

Let us know, Emily.

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jill2012
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Re: Unable to register Virgin TV Go app

Hi there, 

Yes I can confirm I have tried to sign in to Virgin TV Go with my Virgin Media log in details. I've just tried again now on a browser (chrome) and received the following message "Sign in is currently not possible. Please check back soon."

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Emily_G
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Re: Unable to register Virgin TV Go app

Thanks for confirming, have you been able to try on a different device or web browser? 

 

Thanks, Emily.

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jill2012
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Re: Unable to register Virgin TV Go app

Hi, yes have just tried again on my phone and a different browser and i'm still unable to sign in

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Emily_G
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Re: Unable to register Virgin TV Go app

Have you been able to use the Tivo services on your box successfully? 

 

Thanks, Emily.

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jill2012
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Re: Unable to register Virgin TV Go app

Hi, TiVo has been fine (although the remote has been playing up a bit but we're still able to use it)

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Emily_G
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Re: Unable to register Virgin TV Go app

Thanks for confirming, I'll pop you over a private message so we can pass security and take a look.

 

Thanks, Emily.

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