Can anyone please tell me why I cannot pause any devices and stop them connecting to the internet? The app shows 2 x box as paused yet both are still online.. why???
Thanks for posting and welcome to the community. Sorry to hear of the app not pausing the devices.
May I ask, is the pause set on a timer?
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"
I have exactly the same problem, it says the devices are paused, but they are not.
No timer is set.