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jskemp76
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Unable to make changes to devices on TV go

I can watch channels directly through the app; BT sports for example, I’m unable to watch on the sky sports app though. 


When I try to manage devices I’m told:

sorry - we can’t register your device at the moment. 

I basically think I need all devices resetting. 

 

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Jodi_S
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Re: Unable to make changes to devices on TV go

Hi jskemp76,

 

Thanks for posting on our community forums. Sorry to hear that you're having difficulties watching your TVGO app on certain devices. We understand the frustration this causes. 

 

Remotely looking from our end, we can see that you have already contacted a member of our team to get your devices reset. Can you let us know if you're now able to view Sky Sports now?

 

For more information about resetting your devices check the link here.

 

Kind regards Jodi. 

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