Menu
Reply
jonesy172
  • 9
  • 0
  • 0
Tuning in
272 Views
Message 1 of 2
Flag for a moderator

Unable to login told no help available

So after 1 week and another 1hour 42mins on the phone today a was told they is no support as they are unable to fix there issue. 

I am unable to login to tv go. It says I am using a sub account even tho I am using the main one no sub account has been set up. Interesting they say my contract is ongoing from 2018 but I am a new customer. So I am told the issue cannot be resolved luckily I am only 9 days in so I can cancel £89 per month happy to pay if they provide the service. 

0 Kudos
Reply
Ryan_N
  • 2.14K
  • 106
  • 198
Forum Team
Forum Team
144 Views
Message 2 of 2
Flag for a moderator

Re: Unable to login told no help available

Hi jonesy172, 

 

Thank you for your post. 

 

Sorry for the delay in response here. That sounds really odd - what I am going to do is send you over a private message so I can take a look into this. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
0 Kudos
Reply